shrikant.
AI systems architect · Austin, Texas

I build the systems behind useful AI.

I’m Shrikant Doiphode. I turn complex customer journeys into dependable software, from conversational experiences and enterprise integrations to the production systems that keep them working.

Explore my workEmail me
14+ years in software engineeringHands-on architecture & deliveryConversational AI at enterprise scale
Selected work

Built for real customers.
Run in the real world.

My work sits where customer experience, business systems, and production engineering meet.

Featured · Conversational systems

Connecting a virtual assistant to the people and systems behind it.

For a major logistics customer, I worked on the virtual assistant and live-agent experience: connecting customer conversations to tracking services and agent workflows, then diagnosing issues that appeared only in production.

The engineering spanned Node.js services, API integration, conversation context, transcript handoff, rate limiting, and the details that determine whether a customer actually reaches a resolution.

Node.jsEnterprise APIsLive-agent handoffProduction support
Reliability & performance

Engineering for the hard days.

Production incidents are architecture feedback. I trace failures across services, strengthen observability, and make focused fixes that improve resilience and the customer experience.

What this includes

API performance, rate limiting, logging, incident diagnosis, deployment confidence, and practical safeguards for customer-facing systems.

AI & application architecture

From promising idea to working system.

I combine conversational AI and modern application engineering with the integrations, controls, and operational thinking that enterprise environments require.

How I work

Start with the customer problem, map the data and service boundaries, build a usable path end to end, then measure and improve it in production.

How I work

Close to the problem. Close to the code.

The best solution makes sense to the people using it and the engineers who will own it next year.

01

Understand the full journey

I connect the user’s experience to the services, data, and teams that make it possible.

02

Ship the useful path first

I turn architecture into working software, then refine it against real constraints and feedback.

03

Own what happens after launch

Observability, incident response, and maintainability belong in the design from the start.

Experience

A builder across platforms and teams.

I’ve worked from implementation through technical direction, with a consistent focus on enterprise customer experiences and dependable systems.

System Architect III · HCL America

Architecture, hands-on delivery, and production engineering for enterprise platforms.

Software Engineer II · Microsoft

Cloud applications, frontend engineering, and service integration.

Senior Software Engineer · Nuance

Conversational AI and customer engagement systems for enterprise clients.

Tools I work with

TypeScript, JavaScript, Node.js, React, Java, Python, REST APIs, Azure, AWS, Docker, Kubernetes, observability tooling, and AI-assisted development. M.S. in Computer Science from NJIT; GitHub Copilot GH-300 certified.